Terms and Conditions, Policy and Plans

The Boathouse Apartments Last updated 24/06/2025

Terms and Conditions

By making a reservation at The Boathouse Apartments, you agree to the following terms and conditions.

If you have any questions, please contact us directly.

Payment Policy

• Full payment is required prior to your arrival.

• For direct bookings, payment is taken 14 days before arrival in accordance with our cancellation policy.

• Bookings made via third-party platforms also require upfront payment.

  • Credit card fees will be payable by the guest, charged at 1.5%. Card fees are non refundable.

  • Direct debit payments will attract no payment fees.

2. Cancellation Policy

• Cancellations made within 14 days of arrival: 100% of the booking fee will be charged.

• Cancellations made more than 14 days prior to arrival: no charge.

• For peak periods and special events, cancellations must be made at least 30 days in advance for a full refund.

3. Reception Hours

  • Monday to Friday : 8:00 am – 5:00 pm

  • Saturday & Sunday: 9:00 am – 4:00 pm

4. Guest & Age Restrictions

• Guests must be 18 years or older to book and check in.

• A valid credit card in the guest’s name is required at check-in.

• The Boathouse Apartments reserves the right to refuse check-in if these conditions are not met.

5. Security & Damages

• A valid credit card is required to secure your booking.

• Charges will apply for any damages, excessive untidiness, or loss caused during your stay.

6. Maximum Occupancy & Extra Beds

• The number of extra beds or cots permitted depends on availability, and the selected room type.

• Only registered guests may occupy the apartment between 9:00 pm and 8:00 am.

7. Non-Smoking Policy

• Smoking, vaping, or use of e-cigarettes is not permitted in apartments, balconies, or common areas.

• A minimum $200 cleaning fee applies if smoking is detected after check-out.

8. Noise & Parties

• Parties and events are not allowed.

• Quiet hours are enforced between 9:00 pm and 8:00 am.

• Guests must keep noise to a reasonable level at all times.

9. Damage Reporting

• Please report any accidental damage to our team before departure to help assess charges and prepare for the next guest.

10. Right to Refuse Service

• Management reserves the right to ask guests or visitors to leave if terms are not respected.

• Suspicious or illegal activity will be reported to authorities.

11. Security & Surveillance

• CCTV cameras are used throughout the property to ensure safety and policy compliance.

12. Prohibited Activities

• Use of scooters, skateboards, hoverboards, or similar devices is not allowed on any walkways or paths within the precinct.

Privacy Policy

We are committed to protecting your privacy when you visit or interact with our website.

1. Information We Collect

When you use our website, we may collect the following data:

• IP address

• Device and browser type

• Pages visited and time spent

• Referring website

This information is collected using tools such as Google Analytics to help us improve user experience and site performance.

2. Use of Cookies

Our site uses cookies to:

• Understand how visitors interact with our website

• Improve functionality and performance

• Support analytics and marketing tools

You may disable cookies in your browser settings, though some features of the website may not function optimally.

3. Data Sharing

We do not sell or rent your personal data. We may share anonymised usage data with trusted third-party services (like Google Analytics) to help monitor and improve our website. These third parties are required to handle data in accordance with applicable privacy regulations.

4. External Links

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those websites. By using our website and making a reservation, you acknowledge that you have read, understood, and agreed to both the Terms and Conditions and Privacy Policy outlined above.

We look forward to welcoming you to The Boathouse Apartments.

Sustainability & Emissions Reduction Plan

Our Vision

To operate a thriving tourism business that protects the natural environment, respects the local community, and contributes positively to the future of the Whitsundays.

Key Focus Areas

1. Energy Use & Emissions Reduction

  • Replaced 280 exterior lights with Clevertronics LED microwave sensor lights via Hive mesh network (2025)

  • Reduced outdoor lighting run-time to lower energy use

  • Ongoing participation in EcoBiz to identify areas for reduction in energy, water, and waste

2. Waste Reduction

  • Removed 9,500+ single-use plastic toiletry containers; installed refillable amenities in all apartments

  • Implemented an onsite recycling system and trained staff in waste separation

  • Reduced general waste output significantly

  • Introduction of online digital compendium to reduce waste paper and increase guest information access 24/7

3. Water Efficiency

  • Using refillable bulk cleaning and guest amenities to reduce plastic and greywater impact

  • Mid stay servicing offered after 7 nights to reduce unnecessary water use from linen and towel laundering, supporting more sustainable housekeeping practices.

4. Sustainable Purchasing & Procurement

  • Preference for local suppliers and sustainable packaging where possible

  • Phasing out single-use items in both guest and staff areas

5. Education & Staff Engagement

  • Weekly Toolbox Training delivered in English and Thai includes sustainability topics

Targets for 2025–2026

  • Further reduce power consumption by 10% through HVAC and appliance reviews

  • Introduce native landscaping to reduce irrigation demand

  • Continue carbon monitoring and set baseline emissions target

  • Formalise annual sustainability reporting and share progress publicly

Monitoring & Reporting

  • Data collected through Hive system, EcoBiz reports, and local council partnerships

  • Regular reviews during team meetings and maintenance reviews

  • Guest feedback and suggestions welcomed